At Ceylon Peacock Wellness, we are committed to delivering authentic, high-quality wellness products inspired by Sri Lankan traditional indigenous medicine and Ayurveda. Your satisfaction is important to us, and we aim to ensure a smooth and trustworthy shopping experience.
Due to the nature of our wellness and personal care products, we accept returns within 7 days from the date of delivery.
To be eligible for a return:
The item must be unused, unopened, and in its original packaging
The product must be in the same condition as received
Proof of purchase is required
For hygiene and safety reasons, we cannot accept returns on opened or used products.
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.
If approved:
Refunds will be processed to your original payment method
Shipping charges are non-refundable
Processing time: 5–10 business days
Please note that your bank or payment provider may take additional time to reflect the refund.
We only replace items if they are:
Damaged
Defective
Incorrect items delivered
If you need an exchange, please contact us within 48 hours of receiving your order, along with photos of the product.
For safety, hygiene, and product integrity, the following items cannot be returned or refunded:
Opened or used oils and wellness products
Herbal formulations and ingestible products (e.g., honey, wellness foods)
Personalized wellness products or consultations
Gift packs once opened
If your order arrives damaged or defective:
Please contact us immediately (within 24 hours)
Share clear photos of the product and packaging
We will arrange a replacement or refund based on your preference and availability.
Customers are responsible for return shipping costs
If the issue is due to our error (wrong or defective item), we will cover the shipping cost
Returns and exchanges are processed within 5–10 business days after receiving the item
Refund timelines may vary depending on your payment provider
For any questions or support, please contact us:
📧 Email: customercare@peacockceylonwellness.com
